Welcome to
Threadz.live! We are committed to providing a seamless shopping experience, delivering your orders efficiently, and ensuring compliance with all relevant EU consumer protection regulations.
1.
Shipping DestinationsWe offer shipping to the following countries:
- All countries within the European Union (EU)
- United Kingdom (UK)
- Norway
- Switzerland
- Selected non-EU countries
At Threadz.live, we ensure that all customers within the EU have equal access to our products and services, regardless of nationality or location, in accordance with EU Regulation 2018/302.
2.
Shipping Methods & Delivery TimesWe offer the following delivery options:
| Region | Standard Delivery Time | Express Delivery Time |
| EU (Mainland) | 3–7 business days | 1–3 business days |
| UK, Norway, CH| 5–10 business days | 2–4 business days |
| Other countries| 7–14 business days | Available upon request |
Please note that delivery times are estimates and may vary based on product availability, shipping method, or customs clearance.
3.
Shipping CostsShipping costs are calculated during checkout based on:
- The destination country
- The weight and size of your order
- The selected shipping method
Free shipping is available for certain orders based on the value of the purchase, which will be clearly indicated at checkout.
4.
Order Fulfillment TimelineOrders are typically processed within 1–3 business days after payment confirmation. Once your order is dispatched, you will receive a tracking number to monitor the delivery progress.
5.
Customs & Import DutiesFor customers outside the EU, please be aware that customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient. For EU customers, all prices include VAT.
6.
Damaged or Lost PackagesIf your package is damaged or lost during transit:
- Please contact our support team at support@threadz.live within 7 days of receiving or expecting delivery.
- Provide your order number and any relevant images or tracking information.
- We will investigate and offer a replacement or refund based on our Return & Refund Policy.
7.
Address AccuracyPlease double-check your shipping address at checkout. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
8.
Consumer RightsAs a consumer in the EU, you are entitled to:
- Clear and transparent information regarding shipping costs and times before purchase
- Delivery within 30 days unless otherwise agreed
- Remedies (such as refunds or replacements) for undelivered or faulty goods as outlined in EU Directive 2011/83/EU.
9.
Contact UsIf you have any questions about shipping or need assistance, feel free to contact us: Info@threadz.live