Given the nature of custom printing, all sales are final once an order is confirmed. However, if you encounter an issue with your order, we invite you to contact us within 14 days of receiving your printed products to discuss the matter.
Eligible Refunds or Replacements Refunds or replacements can be arranged under the following conditions:
- Defective Products: If your printed items arrive damaged or have quality defects, we will replace them at no additional cost. Please provide photographic evidence for evaluation.
- Production Errors: In cases where there is a discrepancy between what you ordered and what you received (such as incorrect sizes, colors, or designs), a replacement will be sent to you without charge.
Exclusions Please be aware of the following situations in which refunds or replacements cannot be provided:
- Slight color variations between the printed product and what appears on your screen due to differences in monitor calibration.
- Mistakes made by the customer in the design process, including typographical errors or incorrect specifications.
- Products that have been used or altered in any way.
Refund and Replacement Process To initiate a refund or request a replacement:
1. Contact our customer support team at
hello@threadz.art with your order number and the issue you encountered. Please include:
a) A description of the issue along with any supporting images.
b) Your order number and contact details.
2. If your request is validated, you may be required to return the incorrect or defective items to our facility.
3. After receiving the returned items, we will process your refund or ship out a replacement based on your preference.
Shipping Fees Please note that shipping charges incurred during the original purchase are non-refundable. If a return is necessary due to our error, we will cover the return shipping costs.
Policy Changes We reserve the right to update this refund policy at any time. Updated policies will be posted on this page, and we encourage customers to review it regularly.
Customer Support If you have any questions about our refund policy or require assistance regarding your order, please feel free to contact us via email at
hello@threadz.art or through quick form down below: